In this section we would like to clarify any doubt about the general terms and conditions for the sale, warranty and shipping costs.
We recommend our customers to read the sections in this page in order to avoid any misunderstanding. We remind you that our staff is always available to clarify any doubt or to provide you with further information.
Mosaicromie.it offers the “SATISFIED OR REFUNDED” warranty, in compliance with the Italian Lgs. D. n. 185, 22 May 1999. The client may withdraw from the agreement within a period of 10 days starting from the delivery of the products, by writing a REGISTERED MAIL to Mosaicromie via Alcide de Gasperi 12/b, postal code 64026 Roseto degli Abruzzi (TE). The mail might also be sent via fax to the fax number +39 0858942812 and then confirmed by a registered letter within 48 (forty-eight) hours after sending the fax.
The return shipping costs will be TOTALLY CHARGED TO THE CLIENT, no products to be paid cash on delivery will be accepted. The client must return the products in their original package, once we receive the products (and verify their integrity), we will refund the client with the cost of the returned products as stated by the delivery note.
The client has the right to cancel the order within 24 hours from receiving the confirmation email by sending an email or calling the above mentioned phone number during our opening times. Should a client withdraw from the agreement, Mosaicromie will refund the expenses paid by the client within 14 days from the shipment of the product.
For any COMPLAINT, we kindly ask you to call our phone number +39 0858942812 or +393477889447 (every day except on Sunday from 9 AM to 1 PM and from 4 PM to 8 PM) or send an email to firstname.lastname@example.org or a fax to +39 0858942812, with details about the type of complaint.
Bank transfers in advance are accepted:
Via Alcide De Gasperi, 12/b s64026 roseto degli abruzzi (TE)
Banca sdell’adriatico (sede)
IBAN IT85 W057 4877 0200 7403 0000 47E
Or cash payments on delivery are accepted, if the client prefers to pay once the product has been delivered, the shipping costs will be added to the total due amount.
For any other information, you can send us an email to email@example.com.
Realization timeframe and shipping costs
All our products are unique, therefore their realization and delivery schedule vary according to the artwork: 5/10 days circa for an interior design item, 10/15 days for an icon and so on, depending on the complexity of the artwork. To have more information about the realization timeframe, please contact us at firstname.lastname@example.org.
Mosaicromie.it ships its products via Poste Italiane. The shipping costs for Italy are automatically calculated and depend on the weight and volume of the product.